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Refund & Cancellation

Policy Version: 1.0

Effective Date: 04-Dec-2025

 

This Refund & Cancellation Policy (“Policy”) applies to all subscriptions, services, and digital products offered by Excalibur Web Services (“Company”, “we”, “our”, “us”), including but not limited to Snaptide and any other product under our brand (“Products”).

By purchasing or using any of our Products, you agree to the terms in this Policy.

1. Free Trials

Some Products may offer a free trial period.
During the free trial:

  • You will not be charged

  • You may cancel at any time

  • If you continue using the Product after the trial ends, regular billing will apply

No refund will be issued for charges applied after a completed free trial.

2. Subscription Cancellations

2.1 Cancel Anytime

Users may cancel their subscription at any time through their dashboard or by contacting support.

2.2 Effect of Cancellation

When you cancel:

  • Your subscription remains active until the end of the current billing cycle

  • You will not be charged again

  • You will continue to have access until the period expires

  • No partial or prorated refunds are provided for cancellations after billing has occurred

3. Refunds

3.1 General Rule

All purchases are non-refundable, except in the limited cases described below.

3.2 Eligible Refund Situations

We may issue a refund in the following cases:

a) Duplicate Charges

If you were charged twice for the same subscription due to a system error.

b) Service Failure

If our Services were unavailable for an extended period due to a verified technical issue caused by us, and no workaround was provided.

c) Unauthorized Payment

If a payment was made without your authorization (subject to investigation).

Refunds for these cases are provided at our sole discretion.

3.3 Non-Refundable Situations

Refunds will not be provided for:

  • Partial billing periods

  • Unused or remaining storage

  • Unused API credits

  • Downgrading plans mid-cycle

  • Change of mind

  • Failure to use the Product

  • Inability to use the Product due to external factors (device issues, network issues, third-party failures)

4. API Usage & Credits

For Products involving API calls, credits, or usage-based billing:

  • Consumed credits are non-refundable

  • Unused credits remain available until expiration

  • Credits may expire based on the Product Terms

  • Overages (extra usage beyond limit) are billable and non-refundable

5. One-Time Purchases

Any one-time digital purchase (e.g., add-ons, extra storage, API packs) is non-refundable once delivered.

6. Account Termination

If your account is terminated for violating our Terms of Service:

  • No refunds will be issued

  • No proration will apply

  • Outstanding payments remain due

7. How to Request a Refund

To request a refund (where eligible), contact us at:

support@excaliburwebservices.com
Include:

  • Registered email

  • Order ID

  • Product or plan name

  • Reason for refund request

  • Any relevant screenshots or evidence

We aim to respond within 5–7 business days.

8. Payment Disputes

If you dispute a payment with your bank:

  • Your account may be suspended during investigation

  • We may revoke access to Services and data

  • Repeated or false disputes may result in account termination

Please contact us first before initiating a chargeback.

9. Changes to This Policy

We may update this Policy from time to time.
Updates will be communicated via email or dashboard notifications.

Continued use of our Services after changes indicates your acceptance of the updated Policy.

10. Contact Information

For questions about this Policy:

Excalibur Web Services
Email: support@excaliburwebservices.com