Privacy Policy
Policy Version: 1.0
Effective Date: 04-Dec-2025
Excalibur Web Services (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use any of our websites, applications, APIs, or services (“Services”), including our individual products such as Snaptide and future offerings (“Products”).
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect different categories of information depending on how you use our Services.
1.1 Information You Provide to Us
Account information: name, email, phone number, password, etc.
Billing information: payment method, transaction history (processed by trusted payment processors; we do not store full card details).
Uploaded content: files, photos, videos, documents, metadata.
Support requests: any communication you send us through email or chat.
API usage data: keys, requests, logs, and developer data.
1.2 Automatically Collected Information
When you use our Services, we automatically collect:
Device details: IP address, browser type, OS, device identifiers.
Usage data: pages visited, features used, time spent.
Cookies & tracking data: session cookies, security cookies, analytics tools.
Log files: request timestamps, server responses, error logs.
1.3 Product-Specific Information
Some Products may collect additional data to function:
Snaptide (example)
Facial embeddings (mathematical vectors, not raw biometric images)
Image metadata (EXIF where applicable)
Storage details (file sizes, timestamps)
Developer APIs
API request payloads
Error logs
Rate-limit data
These are only used to operate the Services and are not sold or shared.
2. How We Use Your Information
We use collected information to:
Provide, maintain, and improve our Services
Personalize user experience and product functionality
Secure your account and detect fraud
Process payments and manage subscriptions
Offer customer support
Send important updates regarding your account or service changes
Analyze performance and product usage
Comply with legal obligations
We do not sell your personal information.
3. How We Store & Protect Your Data
We use industry-standard measures to safeguard your information:
Encrypted connections (HTTPS/TLS)
Encrypted storage for sensitive data
Isolated environments for file storage
Role-based access controls
Regular security audits and firewalls
Backup and disaster recovery systems
However, no method of internet transmission is 100% secure. You use the Services at your own risk.
4. How Long We Retain Your Data
We retain your data as long as necessary to:
Provide the Services
Comply with legal obligations
Resolve disputes
Enforce our Terms
You may request deletion of your account and data at any time (see Section 9).
5. Sharing of Information
We only share your data in the following cases:
5.1 With Service Providers
Trusted third-party providers help us with:
Payment processing
Cloud storage
Email delivery
Analytics
Error monitoring
They are bound by confidentiality and data protection agreements.
5.2 For Legal Compliance
We may disclose data if required by:
Applicable law
Court order
Law enforcement request
To protect rights, safety, or prevent fraud
5.3 Within Excalibur Web Services Products
Your data may be shared internally across our Products only for:
Functionality
Security
Account management
Billing
We do not sell or rent your data to advertisers or third parties.
6. Cookies & Tracking Technologies
We use cookies and similar technologies for:
Authentication
Maintaining user sessions
Analytics
Improving performance
Remembering preferences
You may disable cookies in your browser settings, but some features may not work properly.
7. International Data Transfers
If data is transferred outside your country, we ensure appropriate safeguards such as:
Standard contractual clauses
Encrypted transmission
Secure hosting locations
8. Children’s Privacy
Our Services are not intended for children under 13.
We do not knowingly collect data from children.
If we learn we have done so, we will delete such data promptly.
9. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct inaccurate information
Download your data
Request deletion
Restrict or object to processing
Withdraw consent where applicable
To exercise your rights, email us at:
support@excaliburwebservices.com
10. Product-Specific Privacy Terms
Some Products (e.g., Snaptide, AI APIs, cloud storage, image hosting, developer tools) may require special data handling rules, such as:
Storage limits
Retention periods
Additional consent
Data processing specifics
Use of facial embeddings (for Snaptide)
These will be described in each Product’s Product Privacy Addendum, which forms part of this Policy.
11. Third-Party Links
Our Services may include links to external sites.
We are not responsible for their:
Content
Privacy practices
Security
Please review their policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy at any time.
Significant changes will be notified via email or dashboard.
Your continued use of the Services constitutes acceptance of the updated Policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy:
Excalibur Web Services
Email: support@excaliburwebservices.com