Privacy Policy

 

Excalibur Web Services (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use any of our websites, applications, APIs, or services (“Services”), including our individual products such as Snaptide and future offerings (“Products”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect different categories of information depending on how you use our Services.

 

1.1 Information You Provide to Us

Account information: name, email, phone number, password, etc.

Billing information: payment method, transaction history (processed by trusted payment processors; we do not store full card details).

Uploaded content: files, photos, videos, documents, metadata.

Support requests: any communication you send us through email or chat.

API usage data: keys, requests, logs, and developer data.

 

1.2 Automatically Collected Information

When you use our Services, we automatically collect:

Device details: IP address, browser type, OS, device identifiers.

Usage data: pages visited, features used, time spent.

Cookies & tracking data: session cookies, security cookies, analytics tools.

Log files: request timestamps, server responses, error logs.

 

1.3 Product-Specific Information

Some Products may collect additional data to function:

Snaptide (example)

Facial embeddings (mathematical vectors, not raw biometric images)

Image metadata (EXIF where applicable)

Storage details (file sizes, timestamps)

Developer APIs

API request payloads

Error logs

Rate-limit data

These are only used to operate the Services and are not sold or shared.

 

2. How We Use Your Information

We use collected information to:

Provide, maintain, and improve our Services

Personalize user experience and product functionality

Secure your account and detect fraud

Process payments and manage subscriptions

Offer customer support

Send important updates regarding your account or service changes

Analyze performance and product usage

Comply with legal obligations

We do not sell your personal information.

 

3. How We Store & Protect Your Data

We use industry-standard measures to safeguard your information:

Encrypted connections (HTTPS/TLS)

Encrypted storage for sensitive data

Isolated environments for file storage

Role-based access controls

Regular security audits and firewalls

Backup and disaster recovery systems

However, no method of internet transmission is 100% secure. You use the Services at your own risk.

 

4. How Long We Retain Your Data

We retain your data as long as necessary to:

Provide the Services

Comply with legal obligations

Resolve disputes

Enforce our Terms

You may request deletion of your account and data at any time (see Section 9).

 

5. Sharing of Information

We only share your data in the following cases:

 

5.1 With Service Providers

Trusted third-party providers help us with:

Payment processing

Cloud storage

Email delivery

Analytics

Error monitoring

They are bound by confidentiality and data protection agreements.

 

5.2 For Legal Compliance

We may disclose data if required by:

Applicable law

Court order

Law enforcement request

To protect rights, safety, or prevent fraud

 

5.3 Within Excalibur Web Services Products

Your data may be shared internally across our Products only for:

Functionality

Security

Account management

Billing

We do not sell or rent your data to advertisers or third parties.

 

6. Cookies & Tracking Technologies

We use cookies and similar technologies for:

Authentication

Maintaining user sessions

Analytics

Improving performance

Remembering preferences

You may disable cookies in your browser settings, but some features may not work properly.

 

7. International Data Transfers

If data is transferred outside your country, we ensure appropriate safeguards such as:

Standard contractual clauses

Encrypted transmission

Secure hosting locations

 

8. Children’s Privacy

Our Services are not intended for children under 13.
We do not knowingly collect data from children.
If we learn we have done so, we will delete such data promptly.

 

9. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

Access your personal data

Correct inaccurate information

Download your data

Request deletion

Restrict or object to processing

Withdraw consent where applicable

To exercise your rights, email us at:
support@excaliburwebservices.com

 

10. Product-Specific Privacy Terms

Some Products (e.g., Snaptide, AI APIs, cloud storage, image hosting, developer tools) may require special data handling rules, such as:

Storage limits

Retention periods

Additional consent

Data processing specifics

Use of facial embeddings (for Snaptide)

These will be described in each Product’s Product Privacy Addendum, which forms part of this Policy.

 

11. Third-Party Links

Our Services may include links to external sites.
We are not responsible for their:

Content

Privacy practices

Security

Please review their policies separately.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
Significant changes will be notified via email or dashboard.

Your continued use of the Services constitutes acceptance of the updated Policy.

 

13. Contact Us

If you have questions or concerns about this Privacy Policy:

Excalibur Web Services
Email: support@excaliburwebservices.com